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What Our Legal Terms Mean for You

royalclub operates under a clear legal framework that tells you exactly what we expect from you and what you can expect from us.

Terms of UsePrivacy PolicyCookie PolicyAccount EligibilityJurisdiction Clause

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How Our Policies Protect Your Account

royalclub Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms are written to be read, not buried. When you open an account, you agree to a set of rules that govern deposits via UPI, Paytm and PhonePe, withdrawal verification, and how disputes are handled. Access to the platform depends on the laws of your

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local jurisdiction — we do not operate in regions where such services are prohibited. Accounts found in breach of eligibility rules are suspended pending review, with any pending balances held securely until the matter is resolved. We update our policies when regulation or platform features change,
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and we notify you by email before any material change takes effect. Your continued use of the account after that date signals acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your rights under our terms, or need to escalate a dispute, our support team handles legal and policy queries through the channels below.

Email Support Send policy questions, data requests or account-dispute notices to our legal correspondence address. We acknowledge receipt within one business hour and aim to resolve written queries within four business hours.

Live Chat Start a live chat session directly from the account dashboard for urgent policy clarifications. Agents have access to your account history and can flag legal matters to the compliance team in real time.

Formal Written Notice For matters requiring a formal legal notice — such as data erasure requests or account closure appeals — submit through the secure web form in your account settings. We confirm receipt and the applicable review period by return email.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Access

Security and transparency are built into how we run every account. Below is a plain-language breakdown of our core data and security practices — so you know exactly what happens behind the…

Data Handling

We collect only the data needed to run your account — identity verification details, transaction records and device data. We do not sell your personal data to third parties and store it on encrypted servers with access controls limited to authorised staff.

Cookie Policy

Our platform uses session cookies to keep you logged in, analytics cookies to understand how pages perform, and preference cookies to remember your language and lobby settings. You can manage or withdraw cookie consent at any time from the privacy settings in your account.

Account Security

Every account is protected by two-factor authentication at login and on withdrawal requests. Suspicious login attempts trigger an automatic lock and an email alert, giving you immediate visibility of any access event you did not initiate.

Data Retention

Transaction records and identity documents are retained for the period required by applicable financial regulations. Once that period expires, we delete or anonymise the data. You may request confirmation of your retention period via the support form.

Who to Contact

Our Data Protection contact handles all privacy-related requests — including access requests, correction requests and erasure requests. Contact details are listed in the Privacy Policy section of your account settings and in the footer of every platform page.

Requesting Changes

To update personal details, request a copy of your data or ask for specific records to be corrected, submit a request through the account settings form or email our support team with the subject line 'Data Request'. We process these within thirty days.

Common Legal Questions About Your Account

These are the policy and rights questions we hear most. If your question is not here, our live chat team can pull up the relevant clause of the terms and explain it in plain language.

Account eligibility depends entirely on local law. You may open an account only in jurisdictions where access to this type of platform is lawfully permitted. It is your responsibility to confirm that your local law allows you to use the service before registering.

We collect your name, contact details, identity documents and transaction data to verify your account, process payments via UPI or PhonePe, and comply with applicable financial regulations. We do not collect data beyond what is necessary for these purposes.

Submit a data access request through the form in your account settings or email support with the subject line 'Data Request'. We aim to provide the data within thirty days of receiving a valid, verified request from the account holder.

You can request erasure of personal data we no longer need to retain by regulation. Some records — such as transaction history — must be kept for the period required by financial law. We will tell you what can be deleted and what must be retained, and why.

We email all account holders before any material change to our terms takes effect. The email explains what changed and when. Continuing to use your account after the effective date means you have accepted the updated terms.

Request account closure through the account settings page or via live chat. Any verified balance is paid out to your registered UPI or Paytm account before closure is finalised. Identity verification is required before the final withdrawal is processed.

Submit your dispute as a formal written notice through the secure form in account settings. Our compliance team reviews it within five business days and responds with a written outcome. Unresolved disputes may be escalated under the dispute resolution clause in our terms.

What Our Legal Terms Mean for You

Reach Us on Legal and Policy Matters

How We Handle Data, Cookies and Account Access

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Common Legal Questions About Your Account

01 Who can open an account on royalclub?

02 What personal data does royalclub collect and why?

03 How can I request a copy of my personal data?

04 Can I ask royalclub to delete my personal data?

05 What happens if the terms change after I open an account?

06 How do I close my account and what happens to my balance?

07 How do I raise a formal dispute about an account decision?

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