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How royalclub Handles Your Personal Data

At royalclub, we are transparent about every piece of personal data we collect when you open an account, make a deposit via UPI or PhonePe, or contact our…

Data collected only when neededUPI and Paytm account details protectedRight to access or delete your dataNo third-party sale of your informationIndia-applicable data standards

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What Data We Collect and Why

royalclub Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register and verify your account, we collect your name, email address, phone number, and identity documents as required by applicable law. Payment data — including UPI handles, Paytm wallet references, and PhonePe transaction IDs — is processed to complete deposits and withdrawals; we do

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not store full card or bank credentials on our servers. We also gather device and session data (IP address, browser type, session timestamps) to detect unauthorised access and keep your account secure. All data collection is limited to what is strictly necessary for account operation, fraud
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prevention, and compliance with Indian law where it applies. Access to the platform and its data processing practices is subject to local law and available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about your personal data, want to correct an inaccuracy, or need to submit a formal data request, our dedicated privacy team is reachable through the channels below.

Privacy Email Send a written data request or deletion query to our privacy inbox. Include your registered email and the specific data point you are asking about so we can respond precisely and without delay.

Live Chat Our support agents are available around the clock via live chat on the royalclub site. For immediate account-security matters or to confirm a data request is being processed, live chat is the fastest path.

Help Centre The Help Centre on royalclub.im includes step-by-step answers on how to download your data, update personal details, or withdraw consent for marketing communications tied to your account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply layered security controls — encryption in transit, access-controlled storage, and regular internal audits — to protect every account on our platform.

Data Encryption

All personal data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. Stored account records are held in access-controlled environments that our engineering and compliance teams audit on a regular schedule.

Cookie Policy

We use strictly necessary cookies to keep your session active and security cookies to flag suspicious login patterns. Optional analytics cookies can be turned off from your account settings without affecting your ability to deposit or withdraw.

Account Security

Two-step login verification is available for all accounts. If we detect a login attempt from an unrecognised device or location — say, a new IP in Delhi far from your usual session — we flag it and prompt re-verification before granting access.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable Indian law after closure. Once the retention window closes, personal data is deleted or anonymised from our systems.

Third-Party Sharing

We share your data only with payment processors (such as UPI network partners and Paytm), identity-verification services, and fraud-prevention providers. We do not sell personal data to advertisers or data brokers under any circumstance.

Your Rights and Requests

You have the right to access a copy of the data we hold, correct inaccuracies, request deletion once your account is closed, and withdraw marketing consent. Submit any of these requests via our privacy email or through the Help Centre on royalclub.im.

Common Questions About Your Privacy at royalclub

We have put together answers to the questions we hear most often about how royalclub handles your personal data, what rights you hold as an account holder in India, and how to exercise those rights quickly without needing legal expertise.

We collect your name, email address, phone number, date of birth, and a government-issued identity document for verification. Payment references such as your UPI handle or Paytm ID are recorded solely to process transactions on your account.

We record UPI handles and PhonePe transaction references to match deposits and withdrawals to your account. We do not store full bank account numbers or passwords. All payment data is encrypted and held in access-controlled storage environments.

Send an email to our privacy inbox from your registered address and ask for a data export. We will compile and send the records we hold on your account within 7 working days. The Help Centre on royalclub.im also has a step-by-step walkthrough of this process.

Yes. Once your account is fully closed and any legally required retention period has passed, you may request full deletion. Submit the request by email or live chat. We will confirm the deletion timeline based on applicable Indian law.

Only with payment processors (UPI network partners, Paytm, PhonePe), identity-verification providers, and fraud-detection services necessary to operate your account. We do not sell or rent personal data to any third party, including advertisers.

Strictly necessary cookies keep your session running and security cookies detect unusual login patterns. Optional analytics cookies can be disabled from the settings panel at any time. Turning off optional cookies does not affect deposits, withdrawals, or account access.

We retain records for the period mandated by applicable Indian law after account closure. Once that window expires, your data is either deleted or anonymised so it can no longer be linked back to you personally.

How royalclub Handles Your Personal Data

Reach Our Data Protection Team

Data Handling, Cookies and Account Security

Data Encryption

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Rights and Requests

Common Questions About Your Privacy at royalclub

01 What personal data does royalclub collect when I open an account?

02 Does royalclub store my UPI or PhonePe payment credentials?

03 How can I request a copy of the data royalclub holds about me?

04 Can I ask royalclub to delete my personal data?

05 Who does royalclub share my data with?

06 How do cookies work on royalclub.im and can I turn them off?

07 How long does royalclub keep my account data after I close my account?

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